Privacy Policy cuci12 – Your Data, Our Responsibility

1. Introduction

This Privacy Policy describes how the cuci12 platform ("we", "Platform", or "cuci12") manages the personal data of members who register and use our services at cuci12.vu. This document has been prepared in accordance with best data protection practices and is intended to ensure you fully understand your rights as a user.

We are committed to not selling, renting, or disclosing your personal data to third parties for marketing purposes without your consent. All information you provide to us is used solely for the purposes stated in this policy.

2. Personal Data We Collect

Cuci12 collects your personal data through several means depending on how you interact with our platform. The following are the categories of information we may collect:

2.1 Registration Information

When you register a new account at cuci12, we collect basic information needed to verify your identity and manage your account:

• Full name as shown on your identification card
• Date of birth for age verification (18 years and above)
• Active Malaysia mobile number
• A valid email address
• Username and password (stored in encrypted form)

2.2 KYC (Know Your Customer) Information

To comply with anti-money laundering and identity verification legal requirements, we may request the following documents:

• A valid copy of your identity card (MyKad) or passport
• Proof of address such as a recent utility bill or bank statement
• Bank account details for processing deposits and withdrawals
• Selfie or photo for facial verification if required

2.3 Transaction Information

Every time you make a deposit, withdrawal, or any financial transaction on the cuci12 platform, we record the relevant information, including:

• Amount and date of each transaction
• Payment method used
• Transaction reference number
• Full transaction status and history

2.4 Usage and Technical Data

When you browse or use the cuci12 platform — whether via the website or mobile app — our systems automatically record certain technical information for security and service improvement purposes:

• Your device's IP address
• Web browser type and operating system
• Pages visited and session duration
• Cookie data and session identifiers
• Games played and betting records

3. Purpose of Data Use

The personal data we collect is used only for legitimate and necessary purposes as follows:

• Account Management – Creating, verifying, and maintaining your member account.
• Transaction Processing – Processing deposits, withdrawals, and bonus payments quickly and accurately.
• Identity Verification (KYC) – Ensuring all members meet the minimum age requirement and legal compliance.
• Platform Security – Detecting and preventing fraud, money laundering, and unauthorised access.
• Customer Support – Helping you resolve any issues or enquiries related to your account.
• Legal Compliance – Meeting the reporting requirements and compliance obligations of regulatory bodies.
• Service Improvement – Analysing usage data to improve the overall user experience.
• Promotional Communications – Sending the latest offers, bonuses, and promotions (only if you have consented).

4. Data Sharing With Third Parties

Cuci12 does not sell or rent your personal data to any third party for commercial purposes. However, under certain limited circumstances, we may share your information with the following parties:

4.1 Trusted Service Providers

We partner with selected and trusted third-party service providers for platform operations, including payment processors, cloud service providers, and game software providers. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

4.2 Legal Requirements

Cuci12 may disclose your personal data to the relevant authorities, regulatory bodies, or law enforcement when required by law or a valid court order. This includes reporting obligations under applicable anti-money laundering laws.

5. Data Security and Encryption

Protecting the security of your personal data is cuci12's top priority. We implement multiple comprehensive layers of technical and organisational protection to ensure your information remains secure at all times:

• 256-bit SSL Encryption – All communication between your device and the cuci12 server is encrypted using the latest SSL/TLS protocols.
• Two-Factor Authentication (2FA) – An additional security layer to protect your account login.
• Password Encryption – Your password is stored in hashed form that is unreadable by anyone, including our staff.
• 24/7 Monitoring – Our security team continuously monitors the system to detect any suspicious activity.
• Data Segregation – Member funds and personal data are stored in an isolated and secure environment.
• Regular Security Audits – Security assessments are conducted periodically by independent parties to ensure the highest standards are maintained.

6. Data Retention Period

Cuci12 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we may continue to retain your data for a specific period to fulfil legal obligations, resolve disputes, and enforce our agreements. Generally:

• Financial transaction data is retained for a minimum of 7 years in line with financial legal requirements.
• KYC data is retained for 5 years after account closure.
• Platform activity logs are retained for 2 years for security purposes and dispute resolution.
• Customer support communications are retained for 3 years.

7. Your Rights as a User

As a cuci12 member, you have certain rights regarding the personal data we hold about you. We fully respect and facilitate the exercise of these rights:

• Right of Access – You have the right to request a copy of the personal data we hold about you.
• Right to Rectification – You may request us to correct any inaccurate or outdated information.
• Right to Erasure – Under certain circumstances, you may request us to delete your personal data, subject to applicable legal obligations.
• Right to Object – You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability – You have the right to receive your personal data in a machine-readable format.

To exercise any of the above rights, please contact the cuci12 support team via live chat within the platform. We will process your request within a reasonable timeframe not exceeding 30 working days.

8. Child Protection

Cuci12 strictly prohibits use of the platform by individuals under the age of 18. We do not knowingly collect or store personal data of minors. Should we discover that a minor's data has been inadvertently collected, we will promptly take action to delete the information and close the relevant account. Any breach of this age restriction will be reported to the relevant authorities.

9. Changes to the Privacy Policy

Cuci12 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to members via email or in-platform notification at least 7 days before taking effect. The latest update date will always be displayed at the top of this page. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the cuci12 support team is available to assist you 24 hours a day, 7 days a week. Reach us via Live Chat on the platform or the cuci12 mobile app for immediate assistance.